Keeping COVID-19 at Bay

We’re back to all of our residents’ favourite programs and activities:

• Dining options. PARC residents can host family and friends in designated indoor dining areas, on dining patios, and for meals in their suites.
• In-suite visits. Whether it’s inside your suite or on your sun-soaked balcony, family and friends are welcome to visit, as long as they are showing no symptoms of COVID-19 and have completed PARC’s General Disclosure Form upon arrival.
• Public tours. Tours of our buildings, luxurious suites, well-equipped amenity spaces and lush gardens are in full swing! Prospective residents can participate as long as they are not symptomatic.
• Frequent bus trips to events, activities and attractions. We are continuing consistent outings at full capacity on each tour. See your community’s activity calendar for more.
• More in-residence events. We offer an enhanced roster of art and culture programs and events at all PARC communities, by various entertainers, speakers and instructors.

Full suite and amenity tours are available at all PARC Retirement Living residences for prospective residents. Tours are by appointment or drop-in. All tour participants must follow our visitor guidelines and protocols outlined above.

We follow several other tour protocols to keep participants safe:

• Declaration form All members of the touring party are required to sign a declaration form stating they’re in good health and have not tested positive for COVID-19 in the last 5 days.
• Extra sanitization The show suite and other areas visited are cleaned before each tour. Hand sanitizer is available for visitors to use.

Continuing sanitization
We continue following sanitizing procedures in all PARC residences, focusing on common areas and high-frequency touch points, such as reception desks and elevators.

Mandatory masks for PARC employees
PARC encourages staff and residents to wear a mask if they feel more comfortable doing so. Masks are no longer required for staff, residents, or visitors, unless the individual is symptomatic.

Home support services
PARC is an independent living provider; however, some of our residents may require assistance from home support services. These residents can arrange their support services on a private-pay basis with a third-party provider, or through a funded relationship with the local health authority. These are similar to the services seniors might receive if they lived in their own homes. All care providers must follow PARC’s COVID protocols when visiting and be fully vaccinated.

Indoor dining with friends and family
PARC families can make reservations for resident and family indoor dining options by contacting the front desk. Please continue to follow all visitor guidelines & protocols noted above.

In-suite visits
Visitors are welcome to visit residents in their suites. All visitors must check in at the reception area and complete the general disclosure form upon entering the building.

Social activities and online connections
PARC has been increasing social group programs, events and cultural activities to keep our residents thriving and enjoying their favorite activities. We continue to offer virtual programming, on topics ranging from emotional wellness and mindfulness to arts and culture. We have excursions, events, and bus trips so that residents can enjoy activities such as scenic drives to exciting new destinations.

Health and Wellness Support
Our Wellness team is available to assist residents 7 days a week and can dispatch an emergency response as needed. Each residence has a dedicated, onsite Wellness Nurse who is available to consult on health concerns, including COVID-related issues. If additional personal or health support is required, the Wellness Nurse can provide options and information to help residents and families take well-informed next steps.

COVID Response Content
In response to COVID-19, we have been actively creating content on COVID-related issues to help seniors stay informed and connected. This includes everything from safety tips to recommended indoor exercises, uplifting stories and activities to improve mental, physical and spiritual well-being. Read more on our blog.

What happens if a PARC resident develops COVID-19?
We care deeply about the health of our residents and have detailed safety protocols in place. We ask the resident, and anyone else who has been in close contact with that individual, to remain in their suites where we provide them their meals. If necessary, we would get in touch with the local health authority for additional support. In most cases, the affected resident(s) would ultimately be isolated for 5 days. Any PARC employee who had direct contact with the individual would be sent home to isolate for 5 days under an existing arrangement between PARC Retirement Living and its staff.

How is PARC communicating with residents and their families?
Our goal is to keep residents and their loved ones as informed as possible. We send regular email updates to residents and families. In addition to online communication, our General Managers host monthly resident meetings to communicate changes and address questions and concerns.

What protocols are required for new residents moving in?
Prospective residents can move in immediately after signing. In the first four days of welcoming a new resident to the building, the resident is asked to follow preventative protocols as outlined by the residence General Manager.